Infosys and levendary cafe case Study Example | Topics and Well Written Essays - 500 words

Infosys and levendary cafe - Case Study ExampleThe functions though many are ostensibly well coordinated (though not without challenges) and this is as a result of good and effective pebibyteership outset from the former Chief Executive Officer (CEO) Howard Leventhal. With the division of the caf into functions, allocation of tasks is easier since there are smaller groups to dress and monitor increasing effectiveness and thus making even the caf win awards.The caf assumes that having a guest-personalized approach would lead to loyalty and eventually the company making profit which has worked since customers enjoy this approach and become loyal to the organization. Levendary had its determine in an excellent customer service and this also formed the norm of the caf. The other norms include zip up of service and order accuracy. In experimenting with local menu, they won an award for the cheese soup.One of the values of Levendary caf is customers comfort and loyalty and this has p reviously been achieved through having a customer-dictated menu, the signature soup and salads and wooden chairs. This has been unattended in some Chinese cities like Beijings Forbidden City and Shanghais Yu Garden which is challenging the organizational culture of the caf (Bartlett and Arar 8).The company management assumes that having higher value added services result make them achieve competitive advantage in the Indian IT market and also start existence recognized internationally. Its main values include transparency, having effective leadership, customer delight, integrity and fairness. Its main norm includes having shit meetings to be updated and brainstorm on new ideas of making their company excel and the other is employee satisfaction. Its main artefact is embedded in its brand equity.Hofstedes cultural dimension explains four dimensions of cultural values. The most relevant of these values is the individualistic-collectivist dimension which seeks to compare the two w hen it comes